FAQS
FAQS
Products
What kinds of products and solutions does T1Nexus offer?
Optical Transceivers, Active Optical Cables (AOC), Direct Attach Cables (DAC), EZ-Coder, Immersion Cooling Cables, Media Converters, DWDM/CWDM, and Networking Equipment
Are your transceivers compatible with my network equipment?
Our transceivers are designed to be compatible with a range of network equipment vendors, including Cisco, Juniper, Arista, Palo Alto Networks, Citrix Systems, HP and more. We provide compatibility information on our website, and we also offer technical support to help with compatibility issues.
Can you provide customized transceivers for my specific network requirements?
Yes, we can provide customized transceivers for specific network requirements. Please contact us to discuss your specific needs.
What is an AOC?
An AOC (Active Optical Cable) is a cable that uses optical fiber to transmit data signals over short distances. It’s faster and provides greater bandwidth than traditional copper cables. AOCs are used in data centers and high-performance computing applications that require high-speed data transmission over short distances.
What is a DAC?
A DAC (Direct Attach Cable) is a type of copper cable that directly connects two network devices, typically switches, routers, or servers, without the need for a separate transceiver. DACs are typically available in various lengths and can support high-speed data transfer rates up to 400Gbps. They are a cost-effective and reliable solution for short-range data transmission in data centers, telecommunications networks, and other high-speed computing environments.
What is the maximum data rate supported by your transceivers, AOCs, and DACs?
The maximum data rate supported by our transceivers and DACs varies depending on the product. We provide information on the maximum data rate for each product on our website.
What is the power consumption of your transceivers and DACs?
The power consumption of our transceivers and DACs varies depending on the product. We provide information on the power consumption for each product on our website.
Are your transceivers equipped with Digital Optical Monitoring (DOM) functionality?
Yes, our transceivers support Digital Optical Monitoring (DOM) functionality, which provides real-time monitoring of various parameters such as optical power, temperature and voltage. DOM functionality enables network administrators to monitor and manage their network performance more effectively, and can help identify potential issues before they cause problems. Our transceivers are compatible with a range of network equipment vendors and support industry-standard DOM protocols.
FAQS
Quality
What is the T1Nexus standard warranty?
The T1Nexus standard warranty is limited-lifetime warranty for the original purchaser.
Which industry certifications do you adhere to?
ISO 9001, ISO 14001, TL 9000
Do your optics comply with the Trade Agreements Act (TAA)?
Yes, our optics comply with the Trade Agreements Act (TAA). We ensure that all our products are manufactured and assembled within countries that are approved under the TAA, in order to meet the requirements for government contracts and other applications that require TAA compliance.
FAQS
Post Sales
Who is T1Nexus?
Headquartered in Silicon Valley, we are a US joint venture with premier optical transceiver manufacturers, with factories in Taiwan and China, and a US executive team that has been behind some of the biggest telecommunications companies in the world. At T1Nexus, we deliver the most reliable and cost effective advanced optical networking solutions for your fiber network. T1Nexus deliver compatible coded transceivers, cables, and advanced end user and production coding solutions.
Where are you located?
4701 Patrick Henry Drive bldg 16, Santa Clara, CA 95054
Why should I choose T1Nexus compatible transceiver over the OEM’s transceiver?
Our transceivers are a cost-effective solution compared to OEM's transceivers, reducing overall network costs. Our transceivers are manufactured with high-quality components and undergo the same rigorous testing procedures as the OEM's transceivers, ensuring reliability and performance. Moreover, we provide direct support and communication from our manufacturing team to ensure that your needs are met efficiently and effectively. Choose T1Nexus for affordable and reliable transceivers that meet your network requirements.
How do I contact customer service?
Please message us from our Contacts Page.
How do I contact sales?
Please message us from our Contacts Page.
What is your warranty and return policy for your products?
Yes, we offer technical support for our products. Our technical support team is available by phone or email to help with any technical issues you may encounter.
Do you offer technical support for your products?
Yes, we can provide a technical consultation to help design your network solutions. Please contact us to discuss your specific needs.
How can I find a specific part for my system?
Contact our sales team for assistance. Provide as much information about your system as possible, including make and model number, for the best fit.